Frequently Asked Questions

What are the payment methods?
You can pay for the products you buy from with your VISA or MasterCard credit card. Apart from this, bank transfer, check or any other method cannot be accepted.

How much shipping do I pay?
The shipping fee you will pay will vary according to your order. You will be able to see how much shipping costs you have to pay before you make your payment.

How do I cancel my order?
You can cancel your order until you make and confirm your payment with your credit card. From this moment on, your order will be processed and cancellation will only be possible if you return the products you received intact.

You can return a product you have purchased, provided that it has not been opened, and request a refund of the amount you paid. If you would like detailed information on this subject, please call 0 533 366 23 37 or You can contact us by sending an e-mail to